1. Introduction

These terms and conditions ("Terms") govern the rights and obligations between

NutriHeads s.r.o., Company ID: 23205873, with registered office at Pod Smetankou 196/4, 190 00 Prague, registered in the Commercial Register maintained by the Municipal Court in Prague ("Seller"),

and the buyer ("Customer"), entered into through the online store located at www.pulseperformance.cz ("E-shop").

These Terms form an integral part of each purchase agreement concluded between the Seller and the Customer through the E-shop.

2. Product and Pricing Information

1. Product information, including prices, is provided on the E-shop pages. Prices are final, inclusive of all taxes (particularly VAT), fees, and packaging costs; shipping costs are added according to the chosen delivery method.
2. The Seller reserves the right to change prices without prior notice. The Customer pays the price valid at the time the order is placed.

3. Order and Contract Conclusion

1. The Customer may place an order through the order form on the E-shop website.
2. After submitting the order, the Customer will receive an order confirmation at the provided email address.
3. The purchase agreement is concluded upon delivery of the order confirmation to the Customer.

4. Payment and Delivery Terms

1. The Customer may pay the price using the following methods:
• online payment card

1. The delivery period is usually 2–3 business days from order confirmation. 
2. Goods are shipped via a carrier according to the current E-shop offer.

5. Withdrawal from the Contract

1. Consumers have the right to withdraw from the contract within 14 days of receiving the goods without stating a reason.
2. To exercise the right of withdrawal, a notification must be sent by email to support@pulseperformance.cz.
3. The Customer is obliged to return the goods to the Seller's address no later than 14 days from the withdrawal notification.
4. Returned goods must not be used or damaged.
5. The Seller will refund the money without undue delay, no later than 14 days from receipt of the returned goods. 

6. Complaints and Warranty

1. The Seller is liable for defects in the goods in accordance with the relevant provisions of the Civil Code.
2. The Customer files a complaint by email to support@pulseperformance.cz with a description of the defect and a photograph.
3. In the event of an acknowledged complaint, the goods will be replaced or the purchase price will be refunded.

7. Personal Data Protection

1. The Seller processes the Customer's personal data solely for the purpose of fulfilling the contract and in accordance with the privacy policy published on the E-shop website.
2. Personal data is not transferred to third parties except for carriers and payment service providers.

8. Final Provisions

1. These Terms take effect on May 1, 2026.
2. Relations between the Seller and the Customer are governed by the laws of the Czech Republic.
3. All disputes will be resolved by the competent court in the Czech Republic.
4. Supervision over compliance with consumer rights is carried out by the Czech Trade Inspection Authority (www.coi.cz).