Terms of service

effective from 1 May 2026

I. General Provisions

  1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended.

Seller:

NutriHeads s.r.o.

Company ID: 23205873

VAT ID: CZ23205873

Registered office: Pod Smetankou 196/4, 190 00 Prague

The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 423255.

Phone: +420 734 474 009

E-mail: support@pulseperformance.cz

Online store: www.pulseperformance.cz

(hereinafter referred to as the "Seller")

  1. These Terms and Conditions govern the mutual rights and obligations of the Seller and any natural or legal person (hereinafter referred to as the "Buyer") arising from the conclusion of purchase contracts through the Seller's online store.
  2. The provisions of these Terms and Conditions form an integral part of the purchase contract.
  3. The purchase contract and the Terms and Conditions are concluded in the Czech language.

II. Information on Goods and Prices

  1. Information on goods, their characteristics, and prices is provided for each product in the online store.
  2. All prices are stated inclusive of VAT and other statutory fees.
  3. Shipping costs are charged separately according to the selected delivery method and are displayed to the Buyer before the order is completed.
  4. The presentation of goods in the online store is for informational purposes only and does not constitute an offer within the meaning of the Civil Code.
  5. The Seller reserves the right to change prices. Price changes do not affect orders that have already been confirmed.

III. Order and Conclusion of Purchase Contract

  1. The Buyer places an order through the online store:
  • after registering for a customer account,
  • or without registration.
  1. When placing an order, the Buyer is obliged to provide accurate and truthful information.
  2. Before submitting the order, the Buyer has the option to review and modify all entered data.
  3. By submitting the order, the Buyer confirms that they have familiarized themselves with these Terms and Conditions.
  4. Upon receipt of the order, the Seller will send a confirmation of acceptance to the Buyer's e-mail.
  5. The purchase contract is concluded upon confirmation of the order by the Seller.
  6. If the order cannot be fulfilled, the Buyer will be informed without undue delay and will be offered an alternative solution or a refund of the amount paid.
  7. In the event of an obvious technical error in the stated price, the Seller is not obliged to deliver the goods at the clearly incorrect price.

IV. Customer Account

  1. Upon registration, the Buyer may use a customer account.
  2. The Buyer is obliged to keep their information up to date.
  3. Access to the account is protected by a username and password.
  4. The Buyer is not authorized to make their account accessible to third parties.
  5. The Seller may cancel the customer account, in particular in the event of prolonged inactivity or a breach of these Terms and Conditions.
  6. The Seller bears no responsibility for misuse of the account caused by insufficient protection of access credentials on the part of the Buyer.

V. Payment Terms and Delivery of Goods

  1. The Buyer may pay the purchase price by the following methods:
  • online payment card,
  • Apple Pay,
  • Google Pay,
  • cash on delivery.
  1. Payments are processed through a secure payment gateway.
  2. The Seller does not require any deposit unless expressly stated otherwise.
  3. Goods are delivered through the following carriers:
  • PPL,
  • GLS,
  • DPD,
  • Zásilkovna.
  1. The usual delivery time is 2–3 business days from order confirmation, unless stated otherwise for a specific product.
  2. The Buyer is obliged to check the integrity of the shipment upon receipt. In the event of obvious damage, we recommend not accepting the shipment or drawing up a damage report with the carrier.
  3. The tax document is sent electronically to the Buyer's e-mail.
  4. Title to the goods passes to the Buyer upon full payment of the purchase price and receipt of the goods.

VI. Withdrawal from the Contract

  1. The consumer has the right to withdraw from the purchase contract without stating a reason within 14 days of the date of receipt of the goods.
  2. To withdraw from the contract, the Buyer may contact the Seller at:

support@pulseperformance.cz

  1. The Buyer is obliged to send the returned goods no later than 14 days from withdrawal from the contract.
  2. Returned goods should be undamaged, clean, and, if possible, in their original packaging.
  3. The Seller will refund the purchase price no later than 14 days from receipt of the returned goods or from proof of their dispatch.
  4. The Buyer bears the direct costs associated with returning the goods.
  5. The right of withdrawal does not apply to the cases specified in Section 1837 of the Civil Code.

VII. Rights from Defective Performance (Complaints)

  1. The Seller is liable to the Buyer for the goods being free of defects upon receipt.
  2. The Buyer may file a complaint via e-mail:

support@pulseperformance.cz

  1. The complaint shall state the order number, a description of the defect, and it is recommended to attach photographs.
  2. The complaint will be processed within the statutory time limit.
  3. If the complaint is justified, the Buyer has the right, in particular, to:
  • repair,
  • replacement,
  • an appropriate discount,
  • withdrawal from the contract, where provided for by law.
  1. Rights from defective performance are governed by the Civil Code and the Consumer Protection Act.

VIII. Delivery of Notices

  1. All communication between the parties shall take place primarily by electronic mail.
  2. The Buyer delivers documents to the Seller at the e-mail address support@pulseperformance.cz.
  3. The Seller delivers documents to the Buyer at the e-mail address provided in the order or customer account.

IX. Out-of-Court Resolution of Consumer Disputes

  1. The authority competent for the out-of-court resolution of consumer disputes is:

Czech Trade Inspection Authority

Štěpánská 567/15

120 00 Prague 2

Company ID: 000 20 869

https://adr.coi.cz

  1. The consumer may also use the European platform for online dispute resolution.

X. Final Provisions

  1. Legal relations not governed by these Terms and Conditions shall be governed by the legal order of the Czech Republic.
  2. The Seller is not bound by any codes of conduct vis-à-vis the Buyer within the meaning of the Civil Code.
  3. All rights to the content of the online store, photographs, texts, trademarks, and other elements belong to the Seller. Without the Seller's prior written consent, it is not permitted to copy or otherwise use the content.
  4. The purchase contract is archived in electronic form and is not publicly accessible.
  5. The Seller reserves the right to amend these Terms and Conditions. The version of the Terms and Conditions in effect at the time of the conclusion of the contract shall apply to already concluded purchase contracts.
  6. Annexed to these Terms and Conditions is a model withdrawal form.

These Terms and Conditions take effect on 1 May 2026.